Terms of Trade

General information

VinSuperNaturel ApS

Gammel Kongevej 41

1610 Copenhagen V

Denmark

CVR: DK36728205

Phone: +45 53882232

Email: info@VinSuperNaturel.dk

Prices

Reservations are made for any errors in stated prices as well as sold-out items. Furthermore, VinSuperNaturel ApS reserves the right to change prices without prior consent.

Payment

Payment is accepted with VISA-Dankort, VISA and Mastercard. Payment will only be deducted from your account when the item is shipped. All amounts are in Danish kroner and include VAT.

Delivery

We deliver throughout Denmark, Sweden, Norway and the EU.

Delivery takes place with GLS, DAO, By-Expressen or TNT.

Orders received before 14.00 shipped the same day. Orders received after 14.00 is sent the following weekday.

Items are delivered every weekday. Same-day orders received before 14.00 and with delivery by By-Expressen to address in Copenhagen / Hellerup / Vanløse, will be delivered the same day.

Shipments to the rest of Denmark will be delivered 1-3 working days after ordering.

Items will be delivered to the delivery address specified when ordering, unless otherwise agreed.

If delivery is ordered to the delivery point and there is no space at the delivery point, your package will be moved to the nearest delivery point. You will be informed about this via the shipping company. If you have any questions regarding the delivery of a placed order, please contact the respective shipping company's customer service.

Shipping prices

Shipping prices from DKK 45. If you buy natural wine for more than DKK 1,000 in Denmark and more than DKK 1,500 throughout the Nordic region, shipping is free.

Pickup

Self-collection is offered at the company's office address VinSuperNaturel ApS, Gammel Kongevej 41, 1610 Copenhagen V. Collection can take place on weekdays in the period 12.00-18.00 and Saturdays between 11.00-17.00.

Right of complaint

A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to defects or damage caused by incorrect handling of the item. You must complain in a "reasonable time" after you have discovered the defect / error. Read more about your right to make a complaint on the Danish Competition and Consumer Authority's website.

Upon return, complaints and use of the right of withdrawal, the item must be sent to:

VinSuperNaturel ApS

Gammel Kongevej 41

1610 Copenhagen V

Denmark

Shipments are not received per. cash on delivery.

Refund

In the case of a refund, please enclose bank information in the form of reg. No. and account number so that the agreed amount can be transferred. The information can be provided without risk per. mail or other electronic form as it does not constitute sensitive information and will only be used for our fulfillment of the refund.

Return policy

According to the Consumer Contracts Act, beverages are not covered by the right of return. However, VinSuperNaturel ApS has chosen to provide the extra service of giving our customers a 14-day exchange right from the time you as a customer receive the wine. You can choose to exchange the wine for another wine at VinSuperNaturel ApS or get your money back, excluding all delivery costs.

If you want to return an item, you must agree it with us beforehand. You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. You must enclose a copy of the order confirmation or invoice.

Upon return, you are responsible for the item being packed properly. You bear the risk of the item from the time of delivery of the item until we have received it back. The returned wine must be in the same condition as on delivery.

Pre-sold wines are not returned and are not exchanged. You can not undo an order by simply refusing to receive the item. We do not accept packages sent by post. cash on delivery.

Age restriction on the sale of alcohol

Iflg. According to Danish law, persons must be at least 18 years old to buy alcohol over 16.5%. For the purchase of alcohol below 16.5%, the person must be 16 years of age or older. VinSuperNaturel ApS only sells wine and spirits to people over the age of 18 and you will be asked on this website to confirm your legal age before a purchase can be completed. We further reserve the right to request the presentation of a valid photo ID as age documentation in case of doubt.

Opportunities for appeal

If you have a complaint about a product or service, this can be submitted to the Center for Complaint Resolution and the Consumer Complaints Board via the following link: https://naevneneshus.dk/start-din-klage/center-for-klageloesning-og-forbrugerklagenaevnet/

If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission's online complaint platform via the following link: https://ec.europa.eu/consumers/odr/

If you file a complaint here, you must provide our e-mail address: info @ VinSuperNatur